2021 HFAM Conference Time Line Schedule

2021 HFAM Conference Education Programs


Monday, October 4, 2021

9:45 – 10:45 AM

What Does the Financial Future of Maryland Skilled Nursing Facilities Look Like?

As the world recovers from COVID-19, skilled nursing facility administrators everywhere are asking, “What’s next for my facility?” Using benchmark data from Maryland skilled nursing facilities, we’ll discuss the change in industry benchmarks due to COVID-19 and the financial changes we expect facilities to see as we head toward 2022.  Using virtual polling, we’ll be gathering real-time input from audience members. As part of this interactive opportunity, the audience will get a collective sense of how their ideas about the future of the skilled nursing industry compares to their peers. BONUS – everyone who attends this session will receive a detailed written summary of the annual benchmark report.

From Survey to Administrative Law Judge: Lessons Learned

Under normal circumstances, formally challenging deficiencies through the Office of Administrative Hearings is a daunting task. Now imagine doing it during a pandemic, in uncharted territory, were regulatory interpretations and published standards were evolving almost daily. During this presentation, hear from the President and CEO of a Maryland nursing home, who in 2020, decided to contest immediate jeopardy deficiencies, and the resulting sanctions, through the administrative process.

11:00 AM – 12:00 PM

A Crucial Conversation – A Global COVID Discussion

Early in the pandemic, leaders at hospitals and skilled nursing centers helped each other to learn and quickly adapt to changes brought on by the COVID-19 virus.  By collaborating and sharing best practices on issues such as quarantine protocols, transfers, bed availability, PPE supply, and staffing, healthcare organizations came together to form partnerships that saved lives. This causal conversation will further the discussion on continuing these partnerships in our shared responsibility to provide quality care to those in need across all healthcare settings.

12:15 – 1:15 PM

World Class Attributes of Recruiting

Long Term Care has entered the most challenging era for recruiting and retaining committed caregivers and leaders. Though this challenge has been amplified by the COVID-19 global pandemic, it is not the cause nor the focus of success in developing a world class recruitment and retention strategy. Recruitment initiatives and strategy must plan and execute within a context of retention, career progression, cultural and diversity awareness.

1:30 – 2:30 PM

Preventative Care for Your Facility: Avoiding the Malpractice Trap

Communication with a resident can mean the difference between a positive outcome and a negative one as it relates to quality of care and potential litigation. This presentation will focus on risk management, communication, and document techniques necessary to avoid or defend litigation.  This will include telehealth, the chunk and check method, and the slide rule.

Social Determinants of Employment: The Impact to Your Organizational Health

The subject of social determinants is a massive trend in healthcare as providers have come to understand and take steps to remedy the impact that conditions in which people are born, grow, live, work, and age have on access to quality care. (World Health Organization) However, little has been done to apply that thinking to how similar socioeconomic determinants can impact a person’s ability to access employment. The barriers to employment that social determinants affect in attracting and retaining staff are taxing the industry’s ability to provide a mandated level of care. As much as any other factors, these social demographics that have been greatly impacted by the COVID-19 pandemic determine the prevailing workplace obstacles and needs for employment. They also provide clues about where operational investments in services should be focused to correct the problems. We will examine real-world case studies, research from senior care employees, and examine COVID-19s impact on the senior care workforce. In addition, the audience will participate interactively as we discuss how many of their associates are finding themselves having to make impossible choices between their personal responsibilities and their jobs, unable to manage the demands of both at the same time.

2:45 – 3:45 PM

Fun With Single Audits

Health Care Centers that received $750,00 in Cares Act Funding will need to complete a single audit.  This session will cover the, who, what, why and when of single audits.

A Trauma-Informed Approach to Disaster or Pandemic: Strategies for Caregivers

Any pandemic (like COVID-19), natural or community disaster, or widespread infection will be associated with increased uncertainty and stress.  When we are under stress, we are more likely to trigger the “survival” or “fight or flight” responses in our brain.  For some, this may mean difficulty with executive functions, for others, difficulty managing emotional responses, and for others, it may mean difficulty making decisions.  How we respond to these situations is individualized.  Each of these situations will affect us as healthcare workers and the residents whom we serve.  Specifically, the session reviews key definitions related to trauma-informed care.  It then builds upon these definitions and using the 6 key elements of a trauma-informed approach to care (safety, trust, collaboration, peer support, empowerment, and culture) offers participants realistic strategies they can implement with staff and residents to facilitate health and healing when disaster strikes.  The session also includes specific techniques supervisors can utilize to connect with employees, address trauma and secondary trauma, and provide leadership through a trauma-informed lens.

4:00 – 5:00 PM

A Crucial Conversation – Diversity Equity Inclusion

Diversity, inclusion, and equity are terms we hear frequently – but what do they really mean for long-term care providers?  Often, the terms are used interchangeably. However, diversity, inclusion, and equity refer to three separate but interrelated concepts. In this general session, we will discuss what the terms mean, how they interact, and why they are so important when it comes to setting goals for a more engaged and productive workforce.

Tuesday, October 5, 2021

8:30 – 9:30 AM

Provider sponsored ISNP: A Key to Your Facility Post Covid Recovery

How a provider-sponsored ISNP enables SNFs and ALFs to deliver high-quality long-term care, preserve census, lower resident turnover/vacancy, and improve margin.

Caring for Caregivers

Since the beginning of the coronavirus pandemic the numbers of those self-reporting anxiety and depression has increased based on information from Mental Health America (Medscape). Caregivers are one group experiencing “high anxiety and depression”. While many issues are outside our control, there are still things we can do for ourselves to cope with the emotions related to the pandemic.

9:45 – 10:45 AM

Never Fly Solo

In today’s highly competitive world of constant change, those who build trust, lead with courage, and work as a team will dodge the missiles of adversity and win. In this high energy, inspirational, and interactive keynote, decorated fighter pilot, New York Times bestselling author, and Hall of Fame Speaker Lt Col (ret.) Waldo Waldman will share tools and techniques to overcome obstacles, break performance barriers, and take charge of change during adverse times. You’ll discover how to re-commit yourself to excellence, prepare diligently for every mission; and collaborate with your partners, clients and co-workers with trust, mutual support, and courage.

11:00 AM – 12:00 PM

How virtual reality can revolutionize the future of long-term and post-acute care.

Virtual reality (VR) immerses a user into an alternative environment to give a sense of presence. The immersive experience stimulates cognition and emotion in ways that TV or movies cannot achieve.  A study performed by MIT (2018) found that almost 39% of a group of assisted-living residents reported “better perceived overall health” after watching VR images related to travel and relaxation.  For another group who watched the same images on TV, the figure was only 14.3%.

Once limited to gaming, VR is being embraced by an increasing number of long-care communities to improve the quality of life for this growing population.  Caregivers have reported that residents experiencing virtual environments such as distant cities or the outdoors, help combat an array of age related conditions.  VR can support older adults by improving physical and mental health, decrease loneliness, foster interactions and improve overall well-being.   Outcomes from multiple studies conclude that virtual environments have the potential to influence human behavior.  VR has had positive effects on cognitive rehabilitation, cognitive training, mitigating behavioral and psychological symptoms of mild cognitive impairments and early-stage Alzheimer’s disease.  Another study concluded that VR is a positive approach to the treatment of memory deficits.

The presentation will outline researched-back benefits of implementing virtual reality for patient care and share practical strategies to launch a VR programs and provide an opportunity for participants to experience VR.

Nurses have the natural skills to lead in challenging times

The pandemic has created significant challenges for those leading in the health care industry. Senior living and skilled nursing have been hit hard with increased turnover amongst their caregivers and CNAs. This presentation highlights current data on turnover in the industry and the main reasons why. It also highlights the specific attributes of the nurse leader that ideally positions them to meet the current manpower challenges and implement strategies to reduce turnover.  Several initiatives are suggested that focus on “shutting the back door”, approaches that take the perspective that the primary problem in our industry is not one of recruitment but of retention.

2:00 – 3:00 PM

COVID/Non-COVID Liability

This program will give an overview of the state of COVID liability for SNF providers and an overview of the landscape of non-COVID liability, areas of highest risk and ways to avoid litigation.

3:15 – 4:15 PM

PDPM Success Comes with a Little PEPPER and SALT

Data-driven, quantifiable success with PDPM depends upon the perfect combination of acuity capture (coding) and compliance (documentation). Just like the perfect dish, the PEPPER needs to be accompanied by the right amount of SALT.

Patient Monitoring

According to the National Health Council, there are over 150 million patients with chronic health condition and Remote Patient Monitoring (RPM) services can be an invaluable tool to monitor the health of these patients. RPM is a CMS covered benefit and is underused and not always understood.

Implementing RPM increases patient quality of care, provides providers with real time data to help them manage complex patients, and increases provider financial benefits.

4:30 – 5:30 PM

Collaboration of The Three Associations

Join the conversation about how our three associations jointly supported our members, the sector, and healthcare heroes during the COVID-19 pandemic through collaboration, partnership, and communication.

Wednesday, October 6, 2021

9:15 – 10:15 AM

A Crucial Conversation – Opportunities

Addressing chronic health issues involves caregivers across settings working together with patients, residents, and families.  As healthcare professionals, we have an obligation to help individuals, families, and communities to be as healthy as possible.  Primary care providers and attending physicians at skilled nursing centers play a key role in the management of chronic disease and preventing unnecessary hospital utilization. This casual conversation will explore new opportunities for physicians and other care providers to collaborate across settings for the benefit of those they serve.

10:30 – 11:30 – AM

Age – Friendly for Everyone

By 2035, for the first time in U.S. history, older adults are projected to outnumber children. This new reality is an opportunity to reimagine communities. Gerontologist Laura Poskin will share how the age-friendly movement is inspiring action and changing the narrative—and how you can rethink your community to be on the cutting edge.

11:45 AM – 12:45 PM

Attaining and Maintaining Best Practices in the use of Psychotropic Medications and GDRs

Workshop will provide an overview about the use of psychotropic medications, especially antipsychotic medications, with residents in both SAR and LTC settings. Current statistics from CASPER reports will be reviewed and the use of Gradual Dose Reduction (GDR) strategies will be discussed.

Making the Magic Happen by Developing Your Leadership Pipeline Inhouse

The Springs Living has developed an employee development pathway consisting of levels of personal mastery and skills and leadership trainings to build an employee pipeline that prepares candidates to apply for supervisory, department manager and executive director positions in its communities. Leadership development in this model offers personal mastery as a first step including an exploration of interpersonal dynamics, safety and ethics and coaching, as well as the more traditional elements of leadership trainings. We wanted to create a personal growth program which developed employees’ personal mastery and leadership skills to reduce the need to go outside the organization when looking for suitable candidates to fill our open leadership positions. All employees are eligible to join the program regardless of career aspirations. As a result, this program has reduced turnover at line staff level and ensured a steady supply of qualified candidates for lead positions, supervisors, managers, and Executive Directors to meet our growing needs.

2:15 – 3:15 PM

Elder Justice Through a Racial Justice Lens

This presentation includes a focus on the different types of oppressions that marginalized seniors face in society and how we can work in solidarity with those seniors. When service providers learn how to move beyond performative action in this work, they will begin to suggest and implement new policies and practices that consider cultural humility, equity, and inclusivity.

3:30 – 4:30 PM

Palliative Care: How Quality of Life Culture Impacts Your Bottom Line

In the aftermath of Covid-19, Skilled Nursing Centers are experiencing pain points such as occupancy. This may be an unfortunate effect of the pandemic, but, nationally, operating margins have hovered around zero since 2018. In this session, we will discuss techniques proven to increase quality measures and decrease costs. Get an inside view of how implementing a formal palliative care program has helped Maryland nursing centers to do exactly this. As hospital admissions and readmissions have decreased for these centers, quality of care and patient and family satisfaction scores have increased. Implementing Palliative Care, as a part of the services you provide, is easy, stress-free, and a win for both patients, staff, and operating margins. Join us and learn how instituting a Palliative Care Program in your facility will have a positive impact on quality and performance metrics, increase customer satisfaction, increase employee engagement and satisfaction, reduce ancillary costs, and ultimately even reduce lawsuits!

Decrease Turnover and Improve Job Satisfaction and Health by Increasing Emotional Intelligence

Higher Emotional Intelligence (EI) has been linked to increased job satisfaction, improved overall health, and decreased employees’ turnover. EI can be taught, studies have proven that studying EI could improve EI scores by 25 %. Healthcare is one of the most emotionally difficult labor, and lack of EI tanning could be detrimental to the human resources.

This presentation will go over the EI in general, how it can be improved, and how improving EI could decrease turnover. We will discuss the training and why its important to the leader as well as to all the staff.

4:45 – 5:45 PM

The National Landscape

2020 and 2021 have presented many challenges for our industry, including the unknown and unprecedented COVID-19 pandemic. Our representatives at the American Health Care Association / National Center for Assisted Living, have been steadfastly advocating for our sector.  As the challenges continue, AHCA/NCAL will continue to be there for us.

In addition to helping our sector through the COVID-19 Pandemic, many other issues AHCA/NCAL continue to advocate and guide us on include, PDPM and payment rules, Provider Relief Funds, and inclusion of our sector in the infrastructure bill.  All of this while working toward a fairer regulatory system, fixing Medicaid underfunding, and addressing healthcare workforce concerns.

Thursday, October 7, 2021

8:00 – 9:30 AM

Regulatory and Legal Overview for Skilled Nursing and Assisted Living Providers

An examination of the trends and opportunities affecting skilled nursing, post-acute and senior care providers. This session will include a discussion of both federal and state regulatory changes and a review of the various enforcement initiatives that are in effect and those forthcoming. The expert team for Baker Donelson will deep dive into the issues you need to understand as healthcare providers.

9:45 – 10:45 AM

Maximizing Revenue in the Post-COVID LTC Universe

COVID-19 has presented significant financial challenges. Now more than ever managing revenue is critical as – currently – literally every penny matters. This program will educate you on strategies to maximize revenue and solve problems that stand in the way of securing needed and necessary sources of private funds and Medicaid funds.

11:00  AM – 12:00 PM

She Dealt Cards on the Third Shift: The Person-Centered Approach to Dementia Possible Care

Imagine a life where you are told when and what you should eat, what you should wear, what you should do in your free time, whether you should bathe or shower, how often and when. What if you were told it is too hot to wear a sweater but you feel cold? What if you were told to watch a movie that you felt was juvenile? Or told you don’t need your walker on a trip into the community, there’s not enough room on the van. What if you were told what time to go to bed…….?

Now imagine a life that includes the unique way that defines you.



**Conference Schedule is Subject to Change